Privacy Policy

     We are committed to the protection of your personal information in accordance with applicable privacy laws, including GDPR (General Data Protection Regulation).  This policy (the “Policy”) sets out how we collect, use, manage, transfer, disclose, and store personal information in the course of doing business. You agree that this Policy applies to you as an individual and is separate from, and does not amend or modify, any contractual arrangements between you or your organization and us, nor create any rights in you under any such contract.  The examples contained in this Policy are illustrations only and are not intended to be exhaustive.

     By submitting your information to us, you agree to the processing set out in this Policy.  Further notices highlighting certain uses we wish to make of your personal information together with the ability to opt in or out of selected uses may also be provided to you when we collect personal information from you.

     Our website may contain links to other third party websites.  If you follow a link to any of those third party websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for their policies or processing of your personal information.  Please check those policies before you submit any personal information to such third party websites.

What personal information we collect

     As part of our operations we collect personal information. The specific personal information that we may collect or hold will depend on the context in which we collect it, and may include your name, telephone or mobile phone number, addresses, banking details, credit card information, tax file number, details of transactions you conduct through our website or through other channels and of the fulfilment of your orders, and any other personal information you or a person ostensibly authorized by you submits to us, as well any other information that we consider necessary (such as information about your opinions) to perform our functions and activities (which may include details of your visits to our website and information collected through cookies and other tracking technologies including your IP address and domain name, your browser version and operating system, traffic data, location data, web logs and other communication data, and the resources that you access).

     We use cookies on our website to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners. To learn more about how we use cookies, please view our Cookie Policy.

How information is shared

     In conducting our operations, we may share some of your personal information with, or receive personal information from, third parties such as outsourced service providers and contractors. Unless you have agreed otherwise, these parties are not allowed to use your personal information for any other purpose except to assist in conducting our business. We take reasonable steps to ensure that such third parties are subject to confidentiality requirements and to obligations to process personal information in compliance with the same safeguards that we deploy.

     the above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We take reasonable steps to ensure that the receiving party provides commitments relating to privacy and confidentiality which require the receiving party to limit its use of your personal information and to protect your personal information against misuse, loss and unauthorized access.

Storage, security, and retention of personal information

     Where we hold your personal information, we will take reasonable steps to ensure that the information is secure and may only be accessed by authorized persons. Where we store your personal information electronically on our database, we use secure servers and there are restrictions as to who has access to that information through password protection. All hardcopies of personal information are stored in secure areas.  Please notify us immediately if you believe there has been any unauthorized access to your information.

     Although we take reasonable steps, we do not control how a third-party partner may use your data. Please note that third party recipients of personal information may have their own privacy policies and we are not responsible for their actions, including their handling of personal information.

     We keep personal information as long as it is reasonably necessary for the purposes described in this Policy or otherwise in compliance with our or our service providers’ data retention policies.  Certain information may be retained until the time limit for any legal challenges has expired or in order to comply with regulatory requirements regarding the retention of such personal information.  If you have provided us with personal information in the course of applying for employment with us, and your application has not been successful, we may keep your personal information in case a suitable role becomes available.  Where applicable, if any personal information that we hold is no longer required for the purpose for which it was collected and no applicable law requires us to retain that information, we will take reasonable steps to de-identify or destroy the information.

Accessing, updating, and deleting your information

     We will take reasonable steps to ensure the personal information we hold is complete, up to date and accurate, so far as it is practicable for us to do so.

     Applicable data protection laws may give you the right to access, correct, or delete personal information that we hold about you.  You may request to access or correct the personal information we hold about you by contacting our Privacy Officer.  Please see the contact details below.  We will comply with our obligations to provide you with access to your personal information and to correct any inaccuracies we are informed of in accordance with applicable data protection laws.

     Data subjects whose processing is based upon consent may withdraw that consent at any time; however, we will not be able to provide or continue to provide services or marketing communications to the data subject.  Please make request to withdraw consent pursuant to the instructions above.

     When we ask for information from you, you are given the opportunity to ‘opt-in’ to receive additional information, such as site announcements, product reviews, promotional information, product sampling opportunities and research requests from us and to allow us to share your contact information with certain of our trusted partners and customers. Users who no longer wish to receive these communications, or who do not want their contact information shared as described herein, may stop receiving them by following the Unsubscribe instructions included in any communication or by following the Access procedures above.

Privacy of children

     Our websites are not intended for children under the age of 13 years.  In addition, we do not knowingly collect any personal data from children under the age of 13 years.  The children's products that we may offer for sale on our websites are intended for purchase by adults only.  No-one under the age of 13 years should provide any personal data through our websites.

Changes to this Policy

     We may change this Policy at any time. Please refer back to this Policy periodically to review any updates.